Wellness Tool of the Week: Systems Work

The tendency of many managers and leaders is to blame certain individuals for failures in business. In reality, 90% of the results are created by SYSTEMS, not the people who work in them.* According to Dictionary.com, system is defined as, “a procedure or process for obtaining an objective.” In the workplace, a system is the structured or unstructured steps taken to accomplish a task. A related Systems Principle is, approximately 50% of systems is structural (how we do things) and 50% of systems is people (how we feel about things).* In other words, the success of an operation is half determined by the efficiency and appropriateness of the procedure; and half determined by the emotional commitment of the people involved.

The natural propensity of humans is to want to do a job well. How successfully an individual or group performs is controlled almost entirely by the systems that support the people. Examples of some common systems in the workplace include:

  1. Hiring Systems that put the right person in the right position
  2. Communications Systems that encourage collaboration and innovation
  3. Supervisory Systems that teach and empower
  4. Operational Systems that optimize the productivity of people, machines, facilities and materials

SystemsWork is a fun, inclusive and easily-learned method for systems improvement. By applying a popular systems principle – 20% of the variables creates 80% of the results* – dramatic improvements in productivity and employee satisfaction can occur with well-targeted efforts aimed at the critical shortcomings in a system.

* David Dibble, The New Agreements in the Workplace, from W. Edwards Deming and others

Wellness Tool of the Week: Systems Work

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