The tendency of many managers and leaders is to blame certain individuals for failures in business. In reality, 90% of the results are created by SYSTEMS, not the people who work in them.* According to Dictionary.com, system is defined as, “a procedure or process for obtaining an objective.” In the workplace, a system is the structured or unstructured steps taken to accomplish a task. A related Systems Principle is, approximately 50% of systems is structural (how we do things) and 50% of systems is people (how we feel about things).* In other words, the success of an operation is half determined by the efficiency and appropriateness of the procedure; and half determined by the emotional commitment of the people involved.
The natural propensity of humans is to want to do a job well. How successfully an individual or group performs is controlled almost entirely by the systems that support the people. Examples of some common systems in the workplace include:
- Hiring Systems that put the right person in the right position
- Communications Systems that encourage collaboration and innovation
- Supervisory Systems that teach and empower
- Operational Systems that optimize the productivity of people, machines, facilities and materials
SystemsWork is a fun, inclusive and easily-learned method for systems improvement. By applying a popular systems principle – 20% of the variables creates 80% of the results* – dramatic improvements in productivity and employee satisfaction can occur with well-targeted efforts aimed at the critical shortcomings in a system.
* David Dibble, The New Agreements in the Workplace, from W. Edwards Deming and others